Bellingham Employment Partners is dedicated to delivering a top-notch service to all our clients. If something doesn’t go as planned, please let us know; your feedback will assist us in enhancing our standards.
Our aim is:
- To offer a transparent complaints procedure that is straightforward and accessible for anyone wishing to lodge a complaint.
- To ensure that complaints are investigated impartially and promptly; and
- To make sure all complaints are, wherever possible, resolved and maintain relationships.
Initially, we strive to address complaints informally. If that isn’t feasible, please submit your complaint in writing, and it will be directed to the relevant individual.
What will happen next?
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We will acknowledge receipt of your complaint via letter or email within a maximum of three days from the date we receive it, along with a copy of this procedure.
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Following this, we will investigate your complaint, which typically includes reviewing your file and speaking with the staff member who assisted you.
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You will receive a comprehensive written response to your complaint, along with suggestions for resolving the issue, within 21 days of the acknowledgment letter.
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If you remain unsatisfied at this point, please reach out to us again. We will arrange for an appropriate individual, who has not previously been involved with your complaint, to review the initial decision.
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We will inform you of our final position regarding your complaint and provide an explanation within 14 days of receiving your request for a review.
Monitoring and Learning from Complaints
Complaints are assessed annually to identify any trends that may suggest the need for further action.
Confidentiality
All information regarding complaints will be managed with discretion, shared only with those who need to be informed, and will adhere to relevant data protection regulations.
Responsibility
The Managing Director holds overall responsibility for this policy and its implementation.